Hear what others
are saying about
Encore Payment
Systems...

Encore Payment System's gift card program gets them in the door to see what we have to offer. Chances are they are going to make a purchase for more than what the gift card has on it. We offer the gift cards to our corporate accounts for safety awards with their employees, once the employees comes in the uses the cards, they tend to be repeat shoppers for the other things that we offer.

- Michelle C., Texas

I just wanted to let you know that we have our terminal up and running now. And, my experience with the customer service offered by your company has been shockingly good. I’m not exaggerating…shockingly good. You just don’t see customer service representatives anymore who A) care and B) are knowledgeable. Not only was Michael Taylor excellent to work with, but the people at the 800# in customer service were fantastic. As a matter of fact, the first terminal we received had a faulty printer. The customer service reps sent us a new one via overnight, called back to notify us of the arrival estimation, called again to see if we had received it, enclosed a return label for the faulty unit, and were a pleasure to speak with. In all, I have been very impressed with each contact I have experienced thus far. So, my compliments to you for having such a great organization. And, thank you for your help in getting us set up. I am so excited to fire First American today!!! If you ever need someone to use as a reference, please feel free to call upon me.

- Tracy W., Texas

I am writing this mail to express my thanks for the professional assistance I received from Victor in setting up my business account. He had the patience to walk me through each step to ensure that the process was as painless as possible. Encore Payment Systems has been able to give me the best rates and I will continue to use your service. I commend Victor on doing a superior job! Thanks again.

- Dr. Alex P., Florida

We've been dealing with Kevin; he gives such great service, he explains everything. Kevin is a very good worker and I just wanted to put in a good word. Thank you so much!

- Tina E., South Carolina

I want to take a moment of our time and express my warmest wishes to Encore Payment Systems. Recently, I agreed to visit with one of your salespeople, who demonstrated your product and how it all works. He was very pleasant and professional, showing very good listening skills and applying good follow-up methods. I will continue to look for new businesses and forward them to you. Keep up the great work in training your employees.

- Jan D., Wisconsin

Marco was very helpful during a difficult time where we had a problem with the processing machine we had which was not working properly. He quickly understood our business demand and helped se up everything the way it was supposed to run. Thanks!

- Andres M., Florida

I just wanted somebody to know how extraordinary your customer service department is. We changed banks and needed to quickly change our charge card machine so it would be available to use and your staff was just outstanding, answering my questions, any concerns I had, especially Jade, who just went the extra mile. Telling me for instance to fax the information twice to make sure they got it which I love because I wouldn’t have though of that and then checking back with me to let me know she got it and just calling me today to reconfirm even thought she had talked to me last night that the account would in fact be either up and running either last night or this morning, called me just to let me know everything was done. I just find that very professional and very wonderful to be able to have somebody do their job well and be able to trust them and count on them to take care of things that I don’t know anything about. I really appreciate that. I also want to say that the other two staff members which I talked to who put messages in the computer when Jade was on another line and they were all very professional. I’ve really glad we’re with you. Thanks for your help.

- Joan, BKPK Account

I would like to thank you for all the support that you Encore has provided. PMAM would not have reached its current level of systems success without Encore. The professionalism and quality of service by PMAM has exceeded our expectation. Thank you for your services.

- Kaushik S., Texas